Return Policy
At Old Oak Decor, we prioritize your satisfaction. If for any reason you are not completely satisfied with your purchase, you can return the item within 30 days of receipt for a refund or exchange, subject to the following terms:
1. Eligibility for Returns:
Items must be unused, in their original condition, and in the original packaging.
Custom or personalized items are non-returnable unless they arrive damaged or defective.
2. Return Process:
To initiate a return, please contact our customer support team at [email address] with your order number and reason for return.
Once your return is approved, we will provide detailed instructions for shipping the item back.
3. Refunds:
Refunds will be processed within 5-7 business days of receiving the returned item.
Original shipping charges are non-refundable, except in cases where the item is defective or damaged.
Refunds will be issued to the original payment method used during purchase.
4. Exchanges:
If you wish to exchange an item, please contact customer support to arrange for an exchange. Items must meet the same return criteria as mentioned above.
Exchanges are subject to product availability.
5. Damaged or Defective Items:
If your item arrives damaged or defective, please contact us within 48 hours of receiving the product, providing detailed photos of the damage.
We will either replace the item or offer a full refund at no additional cost to you.